Returns policy
We understand that sometimes you may change your mind after purchase.
You can return your unopened and unused package to us within 14 calendar days from the day after you receive your order.
To return unwanted products to us, please reply to the original email confirmation you received when placing your order.
We do not accept returns of used items.
Results of any skin care product can vary from person to person. We cannot accept returns as a result of any individual skin conditions or reactions.
We are happy to help if you have any questions before and after purchase. We also recommend reading the full ingredient list, how-to guides, and verified customer reviews of our products.
Please ensure you include a slip of paper (or write inside the box) with your name and order number so that we can identify the return.
It is your responsibility to ensure you obtain proof of postage and use appropriate packaging when sending us any returned items.
We cannot accept liability for returned items that we haven't received, or any items that get damaged in transit on their return to us.
To avoid damage and/or risk of injury, we will NOT accept receipt of glass containers sent to us in a jiffy bag. you should use a sturdy box similar to the one in which your order was delivered to you.
Under UK and EU regulations, you have a legal duty of care over the items you are returning. Items must only be handled to the extent necessary to establish their nature and characteristics (just as you would inspect them in a physical shop), or for patch testing purposes.
It may take us 7-10 working days to inspect and process a refund after we've received your return. A refund of the price paid for each product will be applied to your original payment method.
Postage is not refundable. Please note that the costs associated with returning the product must be met by you.
If your returned product benefited from a bundle discount or free postage, we will recalculate your order value to remove any discounts on the remaining products. We will then refund the difference between the price of your original order and the recalculated order. We'll let you know the recalculated amount before you send the product back to us.